Refund & Cancellation Policy

This policy explains when and how customers may cancel an order or request a refund on NitroDrop, operated by HIMCUBE Integrated Services Limited. Because we deliver freshly prepared food, our policy balances fairness to customers with the reality that food cannot be restocked once prepared.

1. Cancellations by the customer

• An order may be cancelled free of charge if the restaurant has not yet accepted it and preparation has not begun.
• Once the restaurant has begun preparing the food, the order cannot be cancelled, as the food cost has been incurred.

2. When you are entitled to a refund

• You are entitled to a refund or resend if: the wrong order or items were delivered; the food arrived in an unacceptable condition (spilled or spoiled); or a paid-for item was missing.
• Refund requests must be reported promptly — ideally immediately after delivery — with supporting details and a photo where relevant.

3. When a refund may not apply

• Refunds are generally not available for personal taste or change of mind after food has been correctly prepared and delivered as ordered.
• Refunds may not apply where delivery failed due to an incorrect address, unreachable phone, or the customer being unavailable.

4. How refunds are processed

• Approved refunds are returned to the original payment method through our payment processor.
• Refunds are typically processed within a few business days, depending on the payment provider and the customer’s bank.
• Where appropriate, we may instead resend the correct order or offer a credit toward a future order, with the customer’s agreement.

5. Orders cancelled by NitroDrop or a restaurant

If we or a restaurant partner must cancel a confirmed and paid order (e.g. an item is unavailable), the customer receives a full refund.

6. How to request a refund

Contact us via WhatsApp on the order number, email hello@nitrodrop.ng, or call +234 810 695 8618, quoting your order reference.

7. Funds handling

NitroDrop does not operate customer or vendor wallets, and does not hold customer funds as stored balances. Each order is a single payment, and vendor settlements are made promptly following successful delivery.