Delivery Policy

This Delivery Policy explains how NitroDrop, operated by HIMCUBE Integrated Services Limited, delivers food orders placed through our WhatsApp service. Because we deliver freshly prepared food rather than shipping goods, delivery is local and same-day.

1. Delivery areas

• NitroDrop currently delivers within selected areas of Lagos Mainland: Alimosho, Isolo and Oshodi. We will expand over time.
• Orders with a delivery address outside our coverage areas cannot be fulfilled and will not be accepted.

2. Delivery fees

• A flat delivery fee is charged per order and shown clearly in the order summary before the customer confirms and pays.
• Fees may vary in future by distance or demand; any applicable fee is always shown before payment.

3. Delivery times

• Delivery times depend on restaurant preparation time and distance, and are typically within 30–60 minutes of order confirmation.
• Times are estimates and may be affected by traffic, weather, restaurant volume, or other factors outside our control.

4. Order tracking

Customers receive order updates through WhatsApp, including confirmation, dispatch, and delivery notifications.

5. Failed or unsuccessful delivery

• If a rider cannot reach the customer (incorrect address, unreachable phone, or customer unavailable), the rider will attempt contact via the order phone number.
• If delivery cannot be completed after reasonable attempts due to the customer’s unavailability or incorrect details, the order may be treated as delivered and may not be eligible for a refund.
• Customers are responsible for providing an accurate address and reachable phone number.

6. Receiving your order

Please check your order at delivery. Raise any issue immediately with the rider and report it to NitroDrop as set out in our Refund Policy.

7. Contact

For delivery questions, contact hello@nitrodrop.ng or +234 810 695 8618.